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Delivery
At 1873 Art Gallery, we are committed to ensuring that your purchased artworks and crafts are delivered safely and efficiently. Please read our delivery policy for details on shipping, processing times, and international orders.
1. Shipping & Delivery
- We offer worldwide shipping for all our artworks and crafts.
- We use DHL for swift and reliable delivery.
- Shipping costs are calculated at checkout based on the delivery location and package size.
- All orders are carefully packaged to ensure the safe transport of artworks.
2. Processing Time
- Orders are typically processed within 3-7 business days after payment confirmation.
- Processing time may vary depending on the artwork, availability, or special requests.
- You will receive a confirmation email with tracking details once your order is shipped.
3. Estimated Delivery Times
- Sri Lanka: 3-5 business days
- International (via DHL): 7-14 business days (depending on location and customs clearance)
- Sea Freight Option: For a more cost-effective shipping alternative, we offer sea freight upon request. Delivery via sea freight typically takes 6-8 weeks. If you are interested, please inquire about pricing and availability before placing your order.
4. Customs & Import Taxes
- International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
- However, in most cases, DHL shipments are delivered without additional customs charges, making it a hassle-free shipping option.
- Buyers are responsible for any customs fees if applied.
- 1873 Art Gallery is not responsible for delays caused by customs processing.
5. Shipping Partners
- We primarily use DHL for secure and efficient shipping.
- For customers opting for sea freight, we will coordinate with reliable shipping providers and provide necessary details.
6. Order Tracking
- Once shipped, you will receive a tracking number via email to monitor your order’s progress.
- If you do not receive tracking details, please contact us.
7. Damaged or Lost Shipments
- If your order arrives damaged, please contact us within 48 hours of delivery with photographic evidence.
- If your order is lost in transit, please reach out to us, and we will coordinate with the shipping provider for a resolution.
8. Returns & Refunds
- Due to the unique nature of our artworks, we do not accept returns unless the item arrives damaged.